Refund policy

RETURN POLICY 

Our return policy is 14 Days from the day your order has been delivered to your door steps. In order to request return/exchanges, please email us at support@witta-witta.com with your order number. (No DMs please, as it can get lost) Please allow 2-5 business days for replies on our end. 

All returns must be shipped back to us within 5 days after request approval. Any delay in shipment return, we will issue a deduct on restock fee of $15 or if package is returned after 15 days+, returns after this period may be subject to store credit or not accepted at our discretion.

Please note that all garments go through a multi-step check-in process, which requires an additional 4-5 business days once return package is received. 

We do not provide shipping labels for International returns. For International returns or exchanges - customer must cover the return shipping costs or can provide one on their end. We do not refund on custom duties, tax and VAT - please contact your local postal service. We will not be responsible for lost and/or stolen return packages. 

In order for us to process the refund - we will need to confirm the following once the order is returned back to our facility.

  • For refund, we will either issue a store credit for future purchases (does not expire) or refund back to your original form of payment at the end of the month.
  • Package is returned in its full packaging. Including any additional gift included as well, which we will deduct from refund if missing in return package. 
  • Item must be in its original condition.
  • Item must be odor-free, stain/mark free. 
  • Once we confirm that we can accept the item back, we will refund the full amount of the item only (your original shipping fee will not be refunded). 
  • If the item does not meet our return policy standard, we will inform via email and either ship back the item to you or deduct cleaning fee from your refund. 
  • We will accommodate the return shipping label (for domestic only) via email on our end.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@wittawitta.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@wittawitta.com. 

If you are unsatisfied with the product once received, please email us with your order number. If an item is defected, pls provide supporting imagery in email for faster communication. We will accommodate you immediately with the next steps.

SIZE/STYLE EXCHANGE 

DOMESTIC

To request for size/style exchange, please email or DM us with your order number and desired sizing/style request. Once confirmed, we will provide shipping label on our end via email from support@witta-witta.com. For any outstanding balance/refund, we will ensure to communicate and process the payment. 

Please note, your item will only be exchanged via shipping only, once the original item is returned/accepted by our return policy guidelines. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wittawitta.com.